I have been busy over the last few months meeting with different agencies and their media teams, speaking with them about their planning and buying process and needs. The main problem that I kept hearing about over and over again was the workflow inefficiency and overhead that goes with the planning and buying premium media buys. I was quite surprised by that. Well, to be more precise, I was surprised to hear only about this issue.
When you speak with the typical planner about her work while planning and negotiating her premium media buys, you definitely realize how heavy and inefficient the process is and how it leads to sub-optimal media plans and campaign results. But there’s also another problem, a subtle problem that might have even a larger negative impact on the media plan and campaign results. I am specifically referring to the lack of available data to support the planner’s decision making.

When you ask the average planner which data she uses for planning media buys and negotiating rates, you realize how little data is available for the planner and how much it’s dependent on intuition. Here’s a classic example. One of the tasks that a media planner needs to complete is developing a consideration set – a list of the best sites and networks to be considered for the campaign. In most cases, this task pretty much ends up in pulling few reports from research tools like ComScore, Nielsen or Quantcast as well as reusing sites from previous campaigns. So, what’s the problem with that? These research tools can definitely tell the planner which sites are most relevant for the campaign’s target audience, but they can’t tell her how these sites are going to perform. Sure, the planner can pull some data from the last campaign – but is this enough to make a calculated decision? So the planner ends up making an important decision with a huge impact on the bottom line while seeing only a small portion of the big picture. Not good.

An even more problematic example is the way negotiations are conducted. Ask the typical media planner what was the average price she paid for a certain site, section or a placement over the past few campaigns or year and you’ll get a puzzled look. Don’t even bother asking her if she knows how much her colleagues have paid for the same media buy in the past – there’s no chance you’ll get an answer. So does the planner have any chance to effectively negotiate anything without historical data or any sort of baseline? Not really. The planner ends up negotiating blindly. Very bad.

Can you see how absurd it is? Here’s a highly innovative and data driven space that offers advanced algorithms to manage real time bidding (buying) and laser-like targeting that matches the right message to the right person, but at its core decisions are still made based on… gut feeling, intuition and who knows what else…
All of this is not really the planners’ fault. Planners need access to the relevant historical data and the appropriate tools to properly plan media buys – sites’ historical performance and engagement data to forecast site’s performance and pricing data to effectively negotiate rates.
So, what I’m really trying to say is that it’s time we start answering the data needs for planning and negotiating premium media buys in addition to improving their workflow. Data is not only important for audience network buys or exchange buys. It is highly important for premium campaigns as well. At the end of the day, most of the online media spend still goes to premium media and will remain so in the near future.
Ronnie Lavi | Senior Manager, Product Planning